• Full time
  • Venlo

Site Invite

Are you looking for a fun, challenging administrative position in the field of complaints handling, but do not want to work as a customer service/call centre employee? Then this is the job for you!

Tasks
You are going to work in the department that collects relevant data that leads to improvement in order to meet the needs of the customer.
You will assess each complaint for suitability, reportability and need for investigation. You work according to established processes in compliance with the applicable quality standards and regulations. You set up and carry out an investigation according to the established work instructions, in order to map out the entire complaint so that further action can be taken.
In short: you evaluate the complaints, report the events to the competent authorities, request information from the customer service department (internal) if necessary, you conduct an investigation to confirm the complaint, determine the scope and find the underlying cause, share the results with the stakeholders, manage your own tasks and maintain quality standards.

Our client is a modern warehouse in the field of healthcare products, and is located in Europe, America, Asia, Middle East and Africa. The products are distributed all over the world.

Demands

  • HBO thinking and working level, or equivalent
  • Experience with documentation
  • Excellent command of the English language, Dutch is not a requirement
  • Experience with SAP is an advantage
  • Experience in a quality department and experience with complaint handling (reporting)

The company is located in Venlo on the industrial area, unfortunately there is no train station/bus stop nearby, so own transport is required.

Our offer
We offer a great position in an international company. You will be working in a nice team of 15 colleagues.
The working hours are flexible. There are both full-time and part-time opportunities. You are free to choose when you start (between 07:00 and 09:00). You get 1x half an hour break and 2x 15 minutes break. The salary is negotiable. 

Are you interested or do you have questions? Then please contact us.

Wie is Invite:

Wij, Invite, zijn een regionaal, jong en energiek bedrijf. Wij zijn sinds 2010 gespecialiseerd in uitzenden, detachering en werving & selectie binnen met name de logistiek, industrie en administratie.

Wij zijn gevestigd in Noord en Midden Limburg in Venlo, Venray, Tegelen, Reuver, Roermond & Panningen. Wij zijn er voor regionale banen, voor tijdelijk en vast werk, van VMBO tot HBO niveau.

Werken via Invite is gewoon goed geregeld! Werkt lokaal, voor elkaar! Wij kennen onze kandidaten en opdrachtgevers, denken mee en luisteren naar de wensen en behoeften van beide partijen om zo de beste match te maken.